These Terms of Service (the “Terms”) govern access to and use of Contractors Flow Pro, including its website, workspace, and related services (collectively, the “Service”). The Service is operated by GESIC Computers USA LLC, doing business as Contractors Flow Pro (“Contractors Flow,” “we,” “us,” or “our”).
By accessing or using the Service, creating an account, starting a subscription, or clicking an acceptance control, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent (“Customer,” “you,” or “your”). If you do not agree, do not use the Service.
1. Authority and eligibility
You represent that you are at least the age of majority where you live and that you have authority to bind the Customer to these Terms. You are responsible for ensuring that users you invite or permit to use the Service comply with these Terms.
2. The Service
Contractors Flow Pro provides a field-service workspace intended to help business users organize customer and property information, quotes, job status and scheduling information, invoices, payment records, service catalog items, and related operational information. Features may change over time. We may modify, improve, suspend, or discontinue a feature where reasonably necessary for security, legal compliance, maintenance, or product operations.
The Service is a business tool. You remain responsible for your professional judgments, the accuracy of your work, compliance with laws and industry requirements, customer communications, tax obligations, pricing, contracts, permits, licenses, insurance, employee and contractor management, and any decisions made using information in the Service.
3. Accounts, administrators, and security
You must provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of account credentials and for all activity taken through your account, except to the extent caused by our breach of these Terms. Notify us promptly of suspected unauthorized access.
Customer administrators are responsible for assigning and removing user access, protecting credentials, and ensuring that each user has a legitimate business need to access Customer Data.
4. Customer Data
“Customer Data” means information submitted to the Service by or for Customer, including information about Customer’s employees, customers, properties, quotes, jobs, invoices, payments, and service activities. As between the parties, Customer retains its rights in Customer Data. Customer grants us a limited, non-exclusive right to host, process, transmit, display, and use Customer Data only as necessary to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.
Customer is responsible for obtaining all necessary rights, permissions, notices, and consents required to submit Customer Data and to instruct us to process it. Customer must not submit data that violates law, infringes another party’s rights, or is unnecessary for Customer’s legitimate use of the Service.
5. Acceptable use
You may not, and may not permit others to: (a) use the Service unlawfully or fraudulently; (b) interfere with or disrupt the Service or its security; (c) access accounts, data, or systems without authorization; (d) reverse engineer, decompile, or attempt to discover source code except where law prohibits that restriction; (e) use the Service to send malware, spam, or deceptive communications; (f) scrape or harvest information except through authorized features; (g) use the Service to build or benchmark a competing service; or (h) remove proprietary notices.
6. Subscriptions, payments, and cancellation
The current public subscription price is $24 per month, unless a different price is displayed in the applicable checkout page, order, promotion, or written agreement. Subscription charges, taxes, payment timing, and renewal terms are shown before checkout. If you purchase a recurring subscription, you authorize recurring charges until you cancel in accordance with the cancellation instructions provided in the Service or checkout flow.
Payments are processed by the payment processor presented to you at checkout. Your relationship with that processor is governed by its terms and privacy notice. Contractors Flow does not collect or store full payment-card numbers in the Service. We do not control a payment processor’s availability or its independent policies.
You may cancel through the account or billing process made available to you before your next renewal date. Unless we say otherwise at checkout, cancellation stops the next renewal and your access continues through the end of the paid monthly period. Except as required by law, fees are non-refundable and we do not provide prorated refunds for a partial monthly period. If you believe you were charged twice in error, contact us promptly and we will investigate and correct a confirmed duplicate charge. If a recurring payment fails, we may retry the charge and send notice; we may suspend access if payment remains unresolved for seven (7) calendar days.
7. Third-party services
The Service may interoperate with third-party services or contain links to third-party sites. Those services are governed by their own terms and privacy practices. We are not responsible for third-party services, including their availability, security, content, or processing of data.
8. Intellectual property
We and our licensors retain all rights, title, and interest in the Service, including software, designs, trademarks, documentation, and improvements. Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to use the Service for Customer’s internal business operations.
If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate them without restriction or compensation, provided we do not identify you publicly without permission.
9. Confidentiality
Each party may receive the other party’s non-public information (“Confidential Information”). Each party will use reasonable care to protect Confidential Information and use it only to perform under these Terms. Confidential Information does not include information that is or becomes public without breach, was already known without a confidentiality duty, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information when required by law, if legally permitted to give advance notice.
10. Privacy and data protection
Our Privacy Policy explains how we handle personal information. If Customer Data includes personal data subject to applicable data-protection law, the Data Processing Addendum applies when incorporated into the parties’ agreement. The DPA is intended for business customers and describes the parties’ data-processing responsibilities for the Service.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DATA WILL NEVER BE LOST, CORRUPTED, OR ACCESSED WITHOUT AUTHORIZATION.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100) OR (B) THE FEES PAID BY CUSTOMER TO CONTRACTORS FLOW FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. Nothing in these Terms limits liability that cannot be limited under applicable law.
13. Indemnification
You will defend, indemnify, and hold harmless Contractors Flow and its affiliates, officers, employees, and agents from third-party claims and related costs arising from Customer Data, your use of the Service in breach of these Terms, or your violation of law or another party’s rights, except to the extent caused by our breach of these Terms or misconduct.
14. Suspension and termination
We may suspend access where reasonably necessary to protect the Service, other users, or third parties; address suspected fraud, security incidents, or legal violations; or collect overdue amounts. Either party may terminate for material breach if the breach is not cured within a reasonable written notice period, except that we may terminate immediately for serious security or legal risk. Upon termination, the right to use the Service ends.
Following termination, Customer may export available Customer Data for thirty (30) days. We will delete Customer Data from active systems within sixty (60) days after that export period ends, except where retention is required by law. Backup copies may remain until deleted or overwritten in the ordinary course, for up to ninety (90) days after deletion from active systems.
15. Governing law, disputes, and notices
These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-laws principles. Before filing a legal claim, the parties will first try in good faith to resolve the dispute informally for thirty (30) days after written notice. Subject to applicable law, the state and federal courts located in Honolulu County, Hawaii have exclusive jurisdiction over any dispute arising from or relating to these Terms, and each party consents to that jurisdiction and venue.
Notices to Contractors Flow must be sent to legal@contractorsflowusa.com and 3161 Ala Ilima St #2012, Honolulu, HI 96818. Notices to Customer may be delivered through the Service, to an account email address, or by another reasonable method.
16. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will provide reasonable notice through the Service, by email, or by another appropriate method. The updated Terms will apply on the stated effective date. Continued use after that date constitutes acceptance to the extent permitted by law.
17. General
These Terms, the Privacy Policy, any applicable DPA, and any written order or addendum form the entire agreement concerning the Service and replace prior discussions on that subject. If there is a conflict, a signed written order or addendum controls to the extent of the conflict. You may not assign these Terms without our written consent, except in connection with a merger, acquisition, or sale of substantially all assets. We may assign these Terms in connection with a corporate transaction. A waiver must be in writing. If a provision is unenforceable, the remaining provisions remain in effect.